You should also not that the card can take days to arrive, so if you need it for a planned holiday, make sure to order it well in advance. He built Money Check to bring the highest level of education about personal finance to the general public with clear and unbiased reporting. I think this is a little unfair, transfers from my debit card seem to be within seconds, bank transfer take about 4 hours. They have an awful and bullying customer service. I closed my account because after 2 days of painful communications with them.
Destroyed card, this is a ridiculous rip-off. I would like to share my experience with Revolut. I have Premium service. And it is horrible.. Several days they keep my money more than 17 EUR and they require my personal data like an employer contract, payslips, the reason for payment.
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Total bullying!! Unfortunately, due to the fact that the requested details have not been provided to us, the access to your Revolut account has been restricted. You can still provide us with the information we had asked for in the previous messages. Otherwise, the access restriction will be permanent. Thank you for your understanding. Customer service is useless. Transfer, exchange and different currencies work well and support has always been of great help.
Keep up the good work. Revolut has really bad customer service, I am fighting to reach someone to help me. Moreover there is nobody you can contact… It is bullshit, never recommend Revolut. I have positive experience with Revo customer service. That mean there should be no currency exchange and I there was no fee info on ATM.
OK, I got cash but after I look in Revo app there was 0. So I contacted Revo customer support inside the app and got responses from chat bot. I was not satisfied because bot repeated same answer. I requested to speak with real person. I got notice that live agent would be with me within roughly 9 minutes and bot asked me to attach some screen shot or document about the transaction. I did what is asked and agent joined chat little bit latter it was about midnight in locat time. Refund of 0. Not perfect but far from horrible service for now.
My personal experience. My experience with revolut is all positive.
I have linked my credit card for the top-up. The top-up is instant. Sending money to another revolut account is also instant, and I have used this service at least 50 times. The money transfer to an Indian bank from the UK went well linked with transferwise. I only contacted customer service once as the petrol pump did not accept the revolut card — and my experience was excellent. Sorry for all those who had a negative experience. I felt I should put my experience as happy customers are less likely to write a review.
Hope revolut provide even better service in future. They have put my account into negative balance and I am keep getting mails telling me I need to pay it back. I reported the fraud on my account and there is no support at all. On the 26 of August at On the same day at I have tried to use the card it several times in this shop and after 20 minutes my card was locked, as a lost card. I had not lost it. Right now it is in my hand.
I am unable to unlock it following the instructions the card number is not accepted. Please help me. Sincerely Marta Dery. My experience is the same as above, money takes a while to transfer even with the turbo transferred that are advertised. I used it as it was cheap and the rate seemed good if a bit of a pain.
More and more documents. Been over a week now. My summary: use Revolut if there is benefit in some of the small things but this is NOT a real bank, and NEVER close your bank account to switch, you are going to need it. I was very satisfied with Revolut until my phone died.
I bought a new one, downloaded the app once again and now I cannot log in to my account anymore. Every time I try to log in I enter a never ending loop that brings me back to the start of the registration. The worst thing is that I get no assistance at all. I tried to contact someone at Revolut but it seems impossible. The only solution is that of spending everything i have on the card and then move on to a new bank.
The Revolut is definetely out of banking but a big cheating organisation. No customer support at all. It seems all their customer support workers are living in another place then world we live. If you are lucky they reply always at between am. No help or no solution. I have recieved a transfer 48 days ago and Revolut team has blocked my account. After 20 days they have returned the money to source. And nobody helps about this moreover they say I should contact with intermediary banks and ask about the information over transfer. Ease of Use 9. Fees 8. Reputation 7.
Customer Support 9. Design 9. Michael Alleyne 7 months ago Reply. Kevin Houstoun 6 months ago Reply. Someone else 6 months ago Reply. Max 5 months ago Reply. Petr 4 months ago Reply. And when you want to explain WHY, the answer is: Unfortunately, due to the fact that the requested details have not been provided to us, the access to your Revolut account has been restricted. Good point for verification of process from bank regulatory perspective!!! Franck Dernoncourt 4 months ago Reply. ItsMe 3 months ago Reply. Ray 2 months ago Reply.
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If you are the primary cardholder, you might want to get the other person removed from your account to stop them spending any more money. If you need extra support, you may want to give a trusted person additional access to your finances. If you have a joint mortgage with your abuser, you will still be equally responsible for the mortgage repayments. If you need it, you can speak to your mortgage provider and get a statement with the outstanding balance and payment information sent to an alternative address.
Some abusers will take out loans, overdrafts or credit cards in your name, or use your property for security for a loan, either with or without your knowledge and consent. If you do think other accounts have been opened in your name, you can also register with Cifas, which for a fee offers a Protective Registration service which will contact you to verify any further account applications in your name.
Be aware that by being registered with Cifas, it can slow down applications for credit as they will need to manually check the application. Learn how to protect your finances during divorce or dissolution or protect your finances during separation if you were cohabiting. For more info you can download this UK Finance guide opens in new window on how financial services firms can help if you are a victim of financial abuse.
Protecting against financial abuse Everyone has the right to financial independence. What is financial abuse? Worried about Universal Credit single payments? Child Benefit will remain as a separate benefit outside Universal Credit. Where you can get advice If you or your children are in immediate danger, call the police on You can find information on their websites or by calling their helpline. How to leave safely If you want to leave your partner, there are a series of steps you can take to ensure your safety and make sure your finances will be as manageable as possible: Contact a family law solicitor.
Keep a record of each incident. Take photographs of any physical harm to you, your home or things you own. Report each incident to your local police and doctor so that they keep a record Make a safety plan in case you need to leave your home in an emergency. Important documents If you want to separate from your partner, try and gather together important paperwork before you need to leave. Where to get cash in an emergency If you have to leave in a hurry and you have no access to cash, contact your local authority or the devolved administration in Wales to see if they can help you with emergency support.
Things to consider Passwords and security If you have given a partner, family members, friends etc passwords. Letters and bank statements If you can, try and figure out where all your important documents are. Joint accounts If you have a joint account with your partner or ex-partner you can talk to your bank or building society about your options. Read more information on sorting out joint bank account, insurance and bills Opening a new account You might want to open a new account as this will help separate your money from the abuser.
Third party access If you need extra support, you may want to give a trusted person additional access to your finances. Mortgages If you have a joint mortgage with your abuser, you will still be equally responsible for the mortgage repayments. Dealing with debts Some abusers will take out loans, overdrafts or credit cards in your name, or use your property for security for a loan, either with or without your knowledge and consent.
Protecting your finances during divorce or separation Learn how to protect your finances during divorce or dissolution or protect your finances during separation if you were cohabiting. More info For more info you can download this UK Finance guide opens in new window on how financial services firms can help if you are a victim of financial abuse.
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These enable you to be prepared against costly uncertainties so that you and your family can have peace of mind no matter what happens. Learn more about health protection. Sun Life has life insurance plans to meet your financial needs for every important stage in your life.